Returns & 60-Day Money Back Guarantee
We offer a 60-day money-back guarantee on Mellow Paws.
We know every dog is different, which is why we ask that Mellow Paws is used consistently for the full 60-day period before its effectiveness is assessed. If, after completing the full 60 days of consistent daily use, you have seen no genuine improvement, you can contact us to make a claim under the guarantee.
To help us understand your dog’s experience and review your claim, please include the following information when contacting us:
- What type/breed of dog do you have?
- How old is your dog?
- How much does your dog weigh?
- What date did you start giving Mellow Paws?
- How many tablets per day did you give your dog?
- Did you give Mellow Paws every day for the full 60 days?
- Were any days or doses missed?
- Is your dog taking any medication, supplements or other calming products?
- What did you originally purchase Mellow Paws to help with? Please tell us about the specific behaviours or triggers you were hoping to improve.
- Does your dog have any other health conditions or known sensitivities?
Please also provide clear photos of the Mellow Paws tub(s) you have been using, including the remaining tablets. This allows us to verify usage against the dosage and timeline provided as part of your claim.
We will do our best to understand your pup’s individual needs and experience.
60-Day Consistent Use Requirement
Mellow Paws is designed to be used consistently over time. To qualify for our money-back guarantee, the product must have been given every single day for the full 60 days.
Stopping early, skipping days or not completing the full 60-day trial means the product has not been used in accordance with the requirements of our efficacy guarantee.
When the Guarantee Does Not Apply
Our 60-day money-back guarantee is an efficacy guarantee for customers who have completed the full 60-day trial but have seen no genuine improvement.
The guarantee does not apply where:
- Your dog refuses to take or eat the tablets. Mellow Paws tablets can be split, crushed or mixed with your dog's usual food or another suitable food. If your dog does not consume the product consistently for the full 60 days, the efficacy trial has not been completed and the claim will not qualify under the guarantee.
- The full 60-day trial has not been completed, including where use has been stopped early or doses have been missed.
- The product has not been given in accordance with the recommended daily dosage for your dog.
- You discover a known allergy or sensitivity to an ingredient that was clearly disclosed before purchase. We provide ingredient information on our website and product packaging so that customers can check suitability before use. Suspected adverse reactions will be considered separately where appropriate.
- The information or evidence reasonably required to verify the claim is not provided, including photographs of the tub(s) and remaining tablets.
These conditions relate specifically to our voluntary 60-day efficacy guarantee and do not affect your statutory consumer rights.
What Does the Guarantee Cover?
For most dogs, one tub is sufficient to determine whether Mellow Paws is suitable and effective. Because of this, our 60-day money-back guarantee applies to one opened tub used during the trial.
If you purchased more than one tub and Mellow Paws did not work for your dog, we can apply the guarantee to one opened tub. Any additional unopened tubs are not covered by the 60-day efficacy guarantee but may be eligible for return separately under our standard returns terms.
Where the product was purchased as part of a multi-tub bundle or discounted offer, the refund for the qualifying tub will be calculated based on the actual price paid for that tub as part of the order, rather than its individual full retail price.
Original delivery charges are non-refundable under our 60-day efficacy guarantee.
How to Make a Claim
Please contact hello@mellow-paws.co.uk with your order number, the information requested above and clear photographs of the tub(s) and remaining tablets.
Once we have received the required information, we will review your claim and confirm the outcome.
Approved refunds will be returned to the original payment method. There is no need to return the opened tub unless we specifically ask you to do so.
